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Technical Product Specialist
PT Berca Hardayaperkasa
March 2024 — present
Delivered technical trainings and event presentations,
increasing internal teams’ product knowledge by up to 10%.
Conducted assessments and implemented customer success
strategies, reducing support tickets by 10% and boosting
client satisfaction.
Led product demos and Proof of Concept (POC) sessions to
highlight solution value and secure new deals.
Developed comprehensive technical documentation (BOQ, HLD,
LLD) and proposals, streamlining project kick-offs and
implementation.
Managed project timelines and scopes, ensuring on-time
delivery and consistent quality across cross-functional teams.
Explored emerging technologies—including cloud computing and
competitor analysis—to drive innovation and maintain
competitive advantage.
Implemented automation alongside platform collaboration
solutions to optimize internal workflows and boost project
efficiency.
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Junior Systems Engineer
PT Kairos Utama Indonesia
April 2023 — March 2024
Designed and implemented secure, high-performance server
systems, optimizing performance, and reliability for my
clients.
Managed Microsoft environments (e.g. Exchange, Active
Directory, SQL Server, etc.) to facilitate seamless
communication and collaboration across client teams.
Performed proactive maintenance on client systems, minimizing
downtime and ensuring optimal availability for critical
business operations.
Maintained database systems for all clients, guaranteeing data
integrity and enabling reliable data analysis and reporting.
Championed a high first-call resolution rate for critical
incidents during 24/7 operations, ensuring seamless service
delivery for clients.
Utilized troubleshooting expertise to resolve complex
technical issues faced by clients, delivering timely and
effective solutions.
Actively learned and explored cloud computing platforms like
AWS and GCP, staying current with industry trends.
Developed disaster recovery plans for clients, ensuring
business continuity and minimizing downtime in case of
unforeseen circumstances.
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Embedded Systems Engineer
Covent Indonesia
August 2021 — January 2023
Developed a low-cost medical device (Syringe Pump) with a
team. This Arduino-based device enables precise fluid delivery
in resource-limited settings
Designed an intuitive user interface for the Syringe Pump,
ensuring ease of use for medical professionals.
Programmed the microcontroller for accurate fluid delivery and
adherence to health standards using C/C++.
Performed rigorous testing and debugging to ensure the Syringe
Pump's functionality and reliability.
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Electronics Laboratory Assistant
Laboratorium Elektronika FTUI
August 2021 — January 2023
Designed and implemented engaging practicum modules covering
10 key topics in embedded systems and electronic circuits for
a semester-long course.
Provided hands-on assistance and clear explanations during
labs, fostering understanding of electronics concepts, and
troubleshooting techniques for over 50 students per semester.
Ensured functionality and calibration of critical lab
equipment (oscilloscopes, power supplies, multimeters) for
optimal student learning.
Assessed student lab reports and projects, offering
constructive feedback to ensure knowledge retention and skill
development.
Conducted safety briefings and enforced safety protocols to
create a safe and responsible learning environment.
Prepared and maintained lab setups for various electronics
experiments, ensuring efficient lab workflows.